Frequently Asked Questions
FAQs
Do your buy from customers?
Yes, we buy in gold & silver. To get a quote, please bring your item in for an evaluation. Your quote will based on the piece’s material, carat, weight & other factors depending on the piece.
Do you repair jewellery?
Yes! We provide professional repair services for vintage and modern jewellery. Please view our full list here.
Is all of your stock online?
no, we have plenty more pieces in our Regent Street, Weston Super Mare store that don't feature online. So why not pop in & find a hidden gem.
Can I view items in person?
Absolutely! We welcome appointments to view our collection in person at our Weston shop. Please pop on by, we're open 6 days a week, Mon-Sat, 9:30-17:00.
How long does delivery take?
UK orders typically arrive within 2-3 business days via Royal Mail. International shipping times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs and delivery times vary by location.
Is my purchase fully insured during shipping?
Yes, all shipments are fully insured.
Do you do ring sizing?
Yes, we provide professional ring sizing services. Please contact us to discuss your requirements.
Can vintage pieces be resized?
Many vintage pieces can be resized, though this depends on the specific design and construction. Our jewellers will advise on the best approach for each piece.
How long does a repair take?
Repair times vary depending on the work required and the piece’s condition. A lot of jobs can be completed same day, depending on the job & how busy we are. Whereas other jobs can take weeks, depending on the work that needs doing. We will always give an estimated timeframe when you drop off your item & talk you through what needs to be completed. If anything changes, we will always contact you first.
